On Feb. 21, Change Healthcare disclosed a cybersecurity incident affecting several of its systems and services. BILHPN has engaged payer partners to explore ways to support providers during this period of disruption. Find updates here.

Change Healthcare, a health care technology company that is part of Optum and owned by UnitedHealth Group, announced on Feb. 21 that they experienced a cyber security issue that disrupted a number of its systems and services.

Change Healthcare has expanded their temporary funding assistance to providers. Find more information here.

The Massachusetts Health & Hospital Association has released an advisory detailing new initiatives designed to make it easier for providers to access the resources they need to minimize the disruption resulting from the Change Healthcare cyber security issue. Learn more here.

Change Healthcare temporarily suspended prior authorizations for most outpatient services and utilization management (UM) review for UnitedHealthcare Medicare Advantage and Dual Special Needs Plan (DSNP) members. Normal utilization management and prior authorization processes, as well as the drug formulary exception review process for Medicare Part D benefits, will resume on April 15, 2024.

Additional information is available here: Information on the Change Healthcare Cyber Response – UnitedHealth Group.

Learn the latest updates from our payor partners here: