On Feb. 21, Change Healthcare disclosed a cybersecurity incident affecting several of its systems and services. BILHPN has engaged payer partners to explore ways to support providers during this period of disruption. Find updates here.

The practice of medicine is complicated. That’s why Beth Israel Lahey Health Performance Network (BILHPN) helps our providers navigate an ever-evolving system of health care so they can focus on what matters most — delivering high-quality, compassionate care to their patients. Together, our goal is to increase the value of health care.  

Learn more about BILHPN and how we can help you and your practice.  

Please note: The information contained within our resources is intended to be used in collaboration and discussion with BILHPN Local Care Unit teams. Please reach out to a member of our team or contact us at [email protected] to learn more

Learn more about BILHPN, including our role within BILH, teams, and services

About BILHPN for providers on web_4.3.24_final

Local Care Units (LCUs) 

Our priority is to give providers the support and tools necessary to achieve success in value-based contracts.  

All BILHPN providers are part of a Local Care Unit, or LCU, which is a grouping of providers based in a local geography surrounding a BILHPN hospital. Throughout the year, BILHPN hosts various LCU meetings that bring together physicians, hospital leadership, and operational leaders to ensure our providers are equipped with the latest performance data and support resources. 

Depending on your Local Care Unit (LCU) and group affiliation, you will be connected either to your Regional Medical Directors and Operations Leaders or directly with the BILHPN team. Access to meeting schedules and resources is determined based on your group’s structure to ensure seamless collaboration and information sharing. If you have questions on resources or would like to request access, please contact our Performance Management team 

We look forward to collaborating with you to achieve success in your performance contracts. Thank you for your commitment to excellence in healthcare delivery. 

Local Care Units  

  • Beverly  
  •  Burlington  
  • Boston  
  • Cambridge – CHA  
  • Cambridge – Mt. Auburn
  • Newburyport  
  • Needham  
  • Milton  
  • Plymouth  
  • Winchester  
  • Exeter 

Performance  

Jeni Son, Executive Director, Performance Management, supports the following Local Care Units (LCUs)/communities:  

  • Beverly 
  • Burlington 
  • Newburyport 
  • Winchester 

Todd Lowthers, Associate Executive Director, supports the following Local Care Units (LCUs)/communities: 

  • Boston  
  • Cambridge/CHA  
  • Cambridge/Mount Auburn 
  • Milton  
  • Needham 
  • Plymouth 

Network Relations (payer-related policy questions, claims issues, etc.) 

View our provider resources and email inquiries to [email protected]. 

Provider Enrollment (enrollment in payer contracts, etc.) 

Fabienne Bertrand, Director of Provider Enrollment and Network Relations – South, supports the following Local Care Units (LCUs)/communities: 

  • Boston  
  • Cambridge/CHA  
  • Cambridge/Mount Auburn 
  • Milton  
  • Needham 
  • Newburyport 
  • Plymouth 

Alycia Messelaar, Director of Provider Enrollment and Network Relations – North, supports the following Local Care Units (LCUs)/communities: 

  • Beverly  
  • Burlington  
  • Winchester 

Clinical Documentation Improvement (CDI) (CDI initiatives and programs, functionality within EMR applications, trainings, etc.) 

View our CDI resources and email inquiries to [email protected]. 

Pharmacy 

View our Pharmacy resources and email inquiries to [email protected]. 

Referral Management  

View our Referral Management resources and email inquiries to [email protected]. 

 

Beth Israel Lahey Health Performance Network is a clinically integrated network of physicians, clinicians, and hospitals that brings together more than 4,600 providers and 13 hospitals in eastern Massachusetts. 

Use our Provider Directory